The time I would like isn’t in the reservation system for the date I would like to travel. Why?
If a regularly scheduled boat isn’t appearing for a given date it can be for one of the following reasons:
If it is after 6pm the day before departure and not enough passengers are booked the boat will be closed to additional reservations.
The boat is full. If someone cancels a reservation those spaces will open up and the boat will show in the system. You could try checking again later.
In rare cases DNW management may close a boat for maintenance or other reasons.
When is the cutoff for making a boat reservation?
A reservation should be made by 6pm the day before departure time to ensure your transportation.
Can I make a last minute reservation?
Reservations may be made up to boat time if a boat is running (enough passengers booked by 6pm the day before). These boats will remain open in the reservation system up to departure time.
Why can't I pay with a credit card?
It was overly burdensome to continue supporting this feature for the amount it was used.
Do I need to make a reservation for my infant?
Yes. Coast guard regulations require everyone on board to be on the manifest, including infants. Infants are charged the child rate.
I'm having trouble selecting the homeowner name from the drop down list. Can you help?
Unfortunately, on rare occasions a device's auto fill may compete with our homeowner name drop down list. This may result in the inability to select a valid name.
Our recommendation is to turn off auto fill or make the reservation using another device (phone, tablet or laptop) that does not use auto fill.
Managing an Existing Reservation:
Why can't I just contact the caretaker to fix my reservation?
The DNW management and board would like every reservation to be tracked in our online system.
Because of this, the caretaker would be following the exact process that we are asking of homeowners.
Homeowners managing their own reservations frees up caretaker time for other tasks benefitting the community.
How much time do I have to cancel a boat reservation?
Reservations may be canceled up to boat departure time.
Please be courteous and cancel as soon as your plans change to open those seats for other passengers.
Reservations that are not canceled will be charged when they are uploaded to the billing system.
Am I charged a fee for canceling my reservation?
There is no fee for canceling a reservation made in good faith.
Anyone abusing the reservation system that impacts other community members, such as making many reservations to hold seats on multiple boats near capacity, will be charged a fee at the discretion of DNW Management.
I can’t find my confirmation code. How can I get it?