The time I would like isn’t in the reservation system for the date I would like to travel. Why?
If a regularly scheduled boat isn’t appearing for a given date it can be for one of the following reasons:
If it is after 2pm the day before departure and not enough passengers are booked the boat will be closed to additional reservations.
The boat is full. If someone cancels a reservation those spaces will open up and the boat will show in the system. You could try checking again later.
In rare cases DNW management may close a boat for maintenance or other reasons.
If your preferred time is not available you may choose another open boat in the DNW system or contact Island Express and book with them
at their rates.
When is the cutoff for making a boat reservation?
A reservation should be made by 2pm the day before departure time to ensure your transportation.
If the boat I want is full will DNW pay for my Island Express trip at a similar time?
Sorry, no. On the rare occasion that a boat is full you will need to select another boat in our reservation system or contact Island Express and pay their rates.
Can I make a last minute reservation?
Reservations may be made up to boat time if a boat is running (enough passengers booked by 2pm the day before). These boats will remain open in the reservation system up to departure time.
How far in advance can I make my reservation?
Reservations can be made within 30 days ahead of the scheduled departure.
Do I need to make a reservation for my infant?
Yes. Coast guard regulations require everyone on board to be on the manifest, including infants. Infants are charged the child rate.
How do my guests pay if the only form of payment is homeowner charge?
The homeowner will be charged for all reservations made under their account. Guests can reimburse the homeowner directly if needed.
I'm having trouble selecting the homeowner name from the drop down list. Can you help?
Some autofill behavior has caused issues with our homeowner name drop down list. This may result in the inability to select a valid name.
Our recommendation is to turn off autofill or try making the reservation using another device (phone, tablet or laptop) or browser that does not use autofill.
Managing an Existing Reservation:
Why can't I just contact the caretaker to fix my reservation?
The DNW management and board would like every reservation to be tracked in our online system.
Because of this, the caretaker would be following the exact process that we are asking of homeowners.
Homeowners managing their own reservations frees up caretaker time for other tasks benefitting the community.
How much time do I have to cancel a boat reservation?
Reservations may be canceled up to boat departure time.
Please be courteous and cancel as soon as your plans change to open those seats for other passengers.
Reservations that are not canceled will be charged when they are uploaded to the billing system.
Am I charged a fee for canceling my reservation?
There is no fee for canceling a reservation made in good faith.
Anyone abusing the reservation system that impacts other community members, such as making many reservations to hold seats on multiple boats near capacity, will be charged a fee at the discretion of DNW Management.
I can’t find my confirmation code. How can I get it?
Search your email (don’t forget trash or junk). A confirmation email is sent to the email entered at the time the reservation is made.
I forgot to cancel my reservation and the boat has departed. What should I do?
Contact Sue or Jonathan Flessner at: [email protected] as soon as possible.
If the reservation has already been sent to billing you may also need to contact the bookkeeper.
Why can't I change the time of my reservation?
Sorry, our system isn't set up to handle this situation.
To change the time, first make a new reservation for the time you prefer to be sure it's available.
Next, cancel the original reservation. This is important to free up the seats for others and so you aren't billed for the trip you didn't take.
Why can't I change the passenger count for the remaining leg of my round trip?
Sorry, our system isn't set up to handle this situation. Passenger counts can be changed for one way reservations or round trips in the future.
If you are adding passengers make a new one way reservation for only those new passengers.
If you are reducing the passenger count make a new reservation for the correct number but don't forget to cancel the original reservation or you will be billed for the extra passengers.
I can't remember if I canceled or changed my reservation. What should I do?
Future or past reservations can be viewed at any time by entering the confirmation code.
If a reservation was canceled it is removed from the system and will not be displayed.
An email will be sent to the email on the reservation when a change or cancellation is made.
I've read this page and still have questions. Who do I contact?
Contact Sue or Jonathan Flessner at: [email protected] and we will be happy to help.